Shipping Policy

Shipping Policy

1. Processing Time
All orders are processed within 4 to 6 business days. Custom-stitched items may take up to 7 business days, depending on the complexity of the design. Orders are not shipped or delivered on weekends or public holidays.

2. Delivery Time

Local Orders (within Pakistan): 5 to 6 business days after processing

Custom Orders: 7 to 10 business days
We partner with reliable courier services to ensure your order reaches you safely and on time.

3. Shipping Charges

Flat Rate: PKR 200

Free Shipping on orders above PKR 3,000
Shipping charges will be added at checkout.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.

5. Delivery Areas
We currently deliver across all major cities in Pakistan. For remote or out-of-service areas, our team will contact you to arrange alternative delivery options.

6. Delays & Issues
If we are experiencing a high volume of orders or courier delays, shipping may be delayed slightly. We will notify you promptly if your order is affected.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details via SMS/WhatsApp or email.

You can track your package directly on the courier’s website.

Important Notes

  • Please ensure that the delivery address and contact details you provide are accurate to avoid delays.

  • In case of failed delivery attempts due to incorrect information, additional charges may apply.

  • If your package arrives damaged, please contact us immediately with an unboxing video as proof.

📍 For any shipping-related questions, feel free to reach out to us at:
+92-335-8613846 | New Light Tailor, Sallu Gujjar Gali, Lahie Bazar, Railway Road, Sialkot